Swiggy Delivery Workers Lose Health Insurance Due to Ranking System

Swiggy, a leading food delivery app in India, has been criticized for its policy of linking health insurance benefits to a weekly ranking system for delivery workers. 

The ranking system, implemented in 2023, categorizes workers into gold, silver, and bronze tiers based on factors like the number of deliveries completed and customer ratings. Health insurance is just one of several benefits tied to a worker's ranking, with gold tier workers receiving the most comprehensive coverage.

Delivery workers have spoken out against the system, calling it unfair and stressful. They argue that losing health insurance during a medical emergency can be devastating, especially for those who rely on Swiggy's coverage for themselves and their families.

One delivery worker, Rakesh, described how his wife's urgent medical condition coincided with a drop in his ranking due to missed shifts. As a result, his family lost health insurance coverage right when they needed it most.

Critics argue that the ranking system disregards the unpredictable nature of gig work and can leave workers vulnerable during times of illness or personal emergencies.