Zomato Launches AI-Powered No-Code Customer Support Platform ‘Nugget’ for Enterprises

Zomato, a leading foodtech giant, has introduced its AI-native, no-code customer support platform, Nugget, to enterprises worldwide. Originally developed as an internal tool, the platform has now been made publicly available to help businesses scale their support operations seamlessly.

Zomato CEO Deepinder Goyal announced the launch via X (formerly Twitter), highlighting its ease of use and cost-effectiveness. “Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation,” Goyal stated.

What is Nugget?

Nugget is an AI-driven, no-code platform designed to streamline customer support with a suite of intelligent automation tools. The platform includes:

• Conversational AI chatbots & co-pilots for handling complex queries

• Image classification & automation of audits

• Voice AI agents for seamless communication

• Advanced analytics for performance tracking

According to Nugget’s website, the platform resolves 80% of customer queries, improves compliance by 25%, and reduces resolution time to just 20% of traditional support processes.

Built for Zomato, Now Available for All

Initially created as an internal tool, Nugget has powered over 15 million customer support interactions per month for Zomato, Blinkit, and Hyperpure over the past three years. With its success in-house, Zomato has now opened it to businesses globally under its AI division, Eternal.

Deepinder Goyal also claimed that 90% of companies who have explored Nugget have already signed up, showcasing its strong demand and effectiveness in revolutionizing customer support automation.

Why Enterprises Should Consider Nugget?

With an increasing focus on AI-driven automation, businesses looking to enhance customer service while cutting costs can benefit from Nugget’s no-code, scalable approach. The platform eliminates the need for dedicated development teams and allows companies to integrate AI solutions effortlessly.