Swiggy Customer Finds Metal in Shawarma, Swiggy Offered Rs 50 Refund as an apology

A Bengaluru man who found a piece of metal in his shawarma ordered through Swiggy has voiced concerns about the food delivery platform's quality control measures and customer service. The customer, identified on Reddit as "sterlingcrises," ordered a chicken shawarma from Absolute Shawarma in Nagawara, Bengaluru. While eating, he bit down on something hard and metallic, which he later identified as a piece from the restaurant's flame grill.

Sterlingcrises immediately contacted Swiggy's customer support, requesting a full refund, a replacement shawarma, and information about actions taken against the restaurant. However, the customer support representative only offered a Rs 50 refund as an "apology."

"I could have choked and died," Sterlingcrises wrote in his Reddit post. "Is this how you treat your customers?"

He further expressed frustration with Swiggy's seemingly dismissive response, stating that his primary concern wasn't just the incident itself but also the platform's lack of accountability for partnered restaurants.

"I still don't expect Swiggy to ensure good quality," he wrote. "My expectation from Swiggy is what action they can do to prevent such restaurants from even being listed on their platform. These platforms could ban such restaurants, do you really think they are actually doing it?"

Sterlingcrises' experience has sparked discussions about food safety and quality control in the online food delivery industry. Customers are increasingly concerned about the potential risks associated with ordering food online, especially when platforms like Swiggy handle a vast number of restaurants with varying hygiene standards.

The incident also raises questions about Swiggy's customer service protocols and their commitment to customer safety. Offering a meager refund for such a serious lapse in quality control might not be enough to appease customers or address their concerns effectively.

While Swiggy has yet to issue an official statement regarding this specific incident, the company has previously emphasized its commitment to food safety and hygiene. They claim to partner with restaurants that adhere to strict quality standards and conduct regular audits to ensure compliance.

However, incidents like the one involving Sterlingcrises highlight the need for stricter measures and more transparent communication from food delivery platforms. Customers deserve to feel confident that the food they order online is safe and of acceptable quality.

It is important to note that this is just one isolated incident, and the overall quality and safety of food delivered through Swiggy or other platforms may vary depending on the specific restaurant and location. Nevertheless, Sterlingcrises' experience serves as a cautionary tale and underscores the importance of vigilance when ordering food online.

Here are some additional points to consider:

• Customers should carefully research restaurants before placing orders through online platforms. Reading reviews and checking hygiene ratings can provide valuable insights.
• If you encounter any issues with your order, such as finding foreign objects in your food, it is crucial to report the incident immediately to the platform and the restaurant.
• Food delivery platforms should have clear and transparent policies for handling customer complaints and ensuring food safety. This includes taking appropriate action against restaurants that violate hygiene standards.